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Yamas Wines Limited Terms and Conditions. 07837 28 88 87

If you want to buy wine from Yamas Wines or use our web site you can only do so on these terms and conditions, and by registering on the web site you are agreeing to be bound by them. Although they are written in small print, we hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this posting. If you have any concerns or queries regarding any of the below then please contact us.

Application

These terms and conditions apply to all sales of goods by Yamas Wines Limited. The Buyer deems the placing of an order with Yamas Wines Limited acceptance of these terms and conditions.

Age Restriction

It is illegal to sell alcohol to anyone under the age of 18. Yamas Wines Limited cannot sell wine to anyone who is not 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying wine as a gift the recipient must also be over 18 years old.
We are unable to leave alcohol orders with persons under 18, therefore If you or the recipient is lucky enough to look under 18 our couriers will have to ask for ID, only once valid ID is produced can the order be signed for. If no ID is presented the order will be taken to the nearest depot where it can be collected.

Minimum Order

The minimum order is any 6 bottles, dispatched as a case.

Vintage and Stock

If a vintage has been exhausted we will send you the next available vintage provided that we are satisfied that it is of comparable quality to the vintage that you ordered. If we are out of stock of an item we will contact you.
If you order a case of wine, we may change some of the bottles, but we never use this as an opportunity to advertise a good wine and supply an obviously inferior product. We promise that we will only ever replace up to three bottles without asking. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.

Customer satisfaction

If you are dissatisfied with our performance in any way, please contact us immediately on 07837 28 88 87. At Yamas Wines, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: suggestions@yamaswines.co.uk.

Right To Terminate

Yamas Wines operates for the good of all of our customers. If we feel that our service has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Promise.

Prices and payment

All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Delivery on 12 bottle cases is usually free. A £10 delivery charge is applied to orders under £40, and a £5 delivery charge on orders between £40 and £69.

We accept payment by Switch, Visa, MasterCard and Maestro

Any discounts offered are based on previously advertised, non-discounted prices that were available for consumers to buy for at least 28 consecutive days in the previous 6 months via the web site. Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the previously advertised, non-discounted prices for the constituent wines (as above).

Delivery

We can currently only deliver to addresses within the United Kingdom.

We will deliver your wine to the delivery address that you provide, within 72 hours of receipt of payment. Deliveries are made between 9:00am and 5:00pm, Monday to Friday, although a variety of guaranteed delivery options are available, at extra cost e.g. next day before 12pm or before 9am. Please contact us at deliveries@yamaswines.co.uk for details.

If you give us instructions to leave the goods with a third party, i.e. a neighbour, we will do so but we will not be held responsible for any loss as a consequence.

Security

If you are nervous about shopping on the web, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. It is your responsibility to protect your password from being disclosed to any third party.

Data Protection

By providing your details to Yamas Wines on our web site, you consent to Yamas Wines maintaining, recording, holding and using the information you give Yamas Wines at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Yamas Wines Ltd may send information about discounts, free stuff and personalised offers on wine, other Greek products and exclusive deals, unless you have told us not to do so by emailing us at privacy@yamaswines.co.uk. If you have any questions regarding our privacy policy, please email us at privacy@yamaswines.co.uk.

Cancellations

You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.

In order to cancel your order you must call us on 07837 28 88 87 or notify us by email on cancellations@yamaswines.co.uk. We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it.

Returns

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 10 days from delivery of the wine, otherwise you cannot rely on the clause above. You can call us on 07837 28 88 87, notify us by email on orders@yamaswines.co.uk.

All refunds and reimbursements under this clause will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.

Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

Yamas Wines Limited retains title to the goods until payment in full has been received. In the event of non-payment by the buyer, Yamas Wines Limited shall be entitled, in addition to all other rights, to enter any premises where the goods may be and recover possession of them. In this case the buyer will be liable for the costs of doing so.

Intellectual Property Rights

You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Yamas Wines Limited, including the structure, design and layout of the web site.

You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

All persons, individual and corporate, are prohibited from providing hypertext or other links to the yamaswines.com web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.

Guarantees

We guarantee that the wines will be of satisfactory quality and fit for their general purpose.

Limitation of liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

• loss or damage was not foreseeable to both parties when the contract was formed;
• loss or damage was not caused by any breach on the part of the supplier;
• loss or damage relates to business and/or non-consumers.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages. Customers should also be aware of the following inherent risks and warnings:

• Alcohol should be consumed in moderation.
• A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
• Red wine in particular may cause staining if spilt so extra care should be taken
• Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.

General

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Yamas Wines may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

Corporate Orders

Corporate Definition; A corporate order is an order where the corporate customer orders 10 or more cases on the same order.

Delivery Address(es)

Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Yamas Wines are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Yamas Wines will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).

Payment

We accept payment from corporate customers by Switch, Visa, Mastercard, Maestro, Amex, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in to the Yamas Wines bank account.

 


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